FAQ - Frequently Asked Questions

  1. Why mums choose Ggomoosin?

  2. How much does delivery cost?
    A standard fee of $9.99 for all orders under $100 and free shipping for orders over $100.
    We can also arrange express shipping at $14.99 to all Australia addresses.

  3. When will my order be shipped?
    We endeavour to dispatch all orders in the next business day after received. However during peak period, it may take longer. Please allow an extra 1-2 business days for us to process your order.

  4. Can I track my order?
    Yes, you can. On the day your order is despatched we will send you an email which include tracking details. 

  5. What is your return policy?
    See here for our return policy.

  6. How do I find the correct shoe size?
    Check our Size Guide:
    - Babies & Toddlers: https://ggomoosin.com.au/pages/size-guide-babies-toddlers
    - Women: https://ggomoosin.com.au/pages/size-guide-women

  7. Are the shoes machine washable?
    Yes, they are. When you use washing machine, please put the shoes in a laundry bag and wash separately.
    If possible, hand wash is preferred.
    Cold water and natural air-dry under shade is recommended. 
    Do not use harsh detergent or bleach.
    Do not use warm water, boil or use dryer.